Frequently Asked Questions
Everything you need to know about our authentic Italian pantry, shipping, and delivery.
How do you ensure the freshness of perishable goods during shipping?
All perishable items, including fresh pasta and cheeses, are shipped in insulated packaging with chilled gel packs to maintain the correct temperature throughout transit.
Where do your products come from?
We source our products directly from independent producers and traditional makers across Italy, ensuring authentic quality and regional heritage in every bite.
What are your delivery options and lead times?
We offer next-day delivery for orders placed before 12 PM Monday through Thursday. Standard shipping typically takes 2-3 business days depending on your location.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if a product arrives damaged or incorrect, please contact our support team within 24 hours for a replacement or refund.
Do you cater to specific dietary requirements?
Yes, our range includes gluten-free pasta, vegan-friendly sauces, and organic pantry staples. You can use our website filters to shop by dietary preference.
How should I store my fresh pasta and deli meats?
Fresh pasta should be kept refrigerated and consumed within 3 days, or frozen for up to a month. Deli meats and cheeses should remain refrigerated in their original packaging until opened.