Returns & Refunds Policy
At Lina Stores, we take pride in the quality of our authentic Italian products; however, if your order arrives damaged or incorrect, please notify us within 24 hours of receipt. Due to the perishable nature of our food items, we cannot accept returns for products that have been opened or are no longer in their original condition.
Contact Customer Support
Email our team with your order number and a brief explanation of the issue within 24 hours of delivery.
Provide Documentation
Attach clear photographs of the damaged items and the original packaging to help us process your claim quickly.
Await Verification
Our quality control team will review your request and confirm eligibility for a refund or replacement within 2 business days.
Receive Refund or Exchange
Once approved, a refund will be issued to your original payment method or a replacement shipment will be dispatched immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing